Privacy policy

Last Updated: June 1, 2023

At MPR Health, your privacy is paramount to us. We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What information do we collect?

We collect the following types of personal information:

  • Identification information: This includes your first and last name, sex, and date of birth.
  • Contact information: This includes your phone number, email address, and physical address.
  • Health information: This includes any information about your health or disability (at any time), your expressed wishes about your future health services, and personal information collected to provide a health service. This may also include information about your medical history, medication, lifestyle, and health insurance details, which is necessary for us to provide you with osteopathic and remedial massage services.
  • Government identifiers: We may also collect government-related identifiers, such as your Medicare number, where necessary for us to provide our services.

How do we collect your information?

We primarily collect your personal information directly from you. This happens when you fill out forms, make online bookings, or provide information during your consultations, appointments, or interactions with our staff.

In some cases, we may collect information from third parties, such as other healthcare providers or your health insurance fund, with your consent or when the law allows us to do so.

How do we use your information?

We use your personal information to:

  • Provide, administer, and improve our services.
  • Communicate with you, including to send appointment reminders or important health updates.
  • Comply with our legal obligations, resolve disputes, or enforce our agreements.
  • Understand your health needs and provide personalized care.

How do we protect your information?

We employ robust security measures to protect your personal information, including:

  • Using secure servers and databases.
  • Implementing access controls and using secure methods for transmitting data.
  • Regularly reviewing and updating our practices to ensure ongoing data protection.

Disclosure of your information

We will not share your personal information without your consent, unless required by law or to ensure your health and safety. We may share your information with other health service providers for the purpose of referral, advice, or treatment.

Accessing and correcting your information

You have the right to access and correct your personal information. If you wish to do so, please contact us at (02) 8054 7166. We will respond to your request within a reasonable time.

Changes to our Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website.

Contact us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at (02) 8054 7166.

Thank you for trusting MPR Health with your health and personal information.